Conversational AI is a gold mine of world-class experiences for external users and internal team members. A reason for its popularity is that it can seamlessly automate manual and repetitive tasks: the tasks that cost companies a chunk of money and other business resources. Monotonous work increases operational costs. Plus, it also prevents employees from leveraging their creativity and significantly impacting the company’s growth.
Around 90% of business leaders believe that automation will improve their workforce capacity over the upcoming years. Most decision-makers also think automation is the foundation for Digital Transformation, with around 87% of IT leaders believing Conversational AI increases overall productivity. On the one hand, there’s so much more they can accomplish together. On the other hand, Conversational AI makes automation so much easier and smoother.
How Does Conversational AI Automation Affect Productivity?
Conversational AI is a category within Artificial Intelligence (AI) that allows users to interact with programs in a conversational manner. The old approach to this was the classic chatbots everybody knows. Chatbots allowed us to offer instant support for users 24/7, helping increase overall user satisfaction and make way more conversions. However, that comes with certain limitations compared to Conversational AI. Chatbots work with predefined scripts designed to deal with specific problems or queries. Conversational AI tools leverage Machine Learning (ML) and Natural Language Processing (NLP) to solve almost any user problem. The best part is that ML and NLP allow the AI tools to give personalized support.
Conversational AI tools can make interactions with users almost identical to human conversations. They understand context, generate content from prompts, and learn from previous conversations. Conversational AI Automation also gives users predictive assistance, anticipating their needs. Being able to automate an insane range of tasks, Conversational AI has a major impact on business productivity. Thanks to AI, team members can focus on solving problems that need creativity, empathy, and innovation. Plus, AI can easily help automate processes like training, onboarding, scheduling, reporting, and research.
Main Use Cases For Conversational AI Automation
As mentioned above, Conversational AI has the power to understand context and automate a wide range of tasks. Considering that it can generate content and solve complex problems with simple prompts, businesses from almost any industry can largely benefit from it. As a result, use cases for Conversational AI Automation are nearly limitless, but here we’ll look at some of the most common.
Conversational AI Automation in Software Development
Software Development is one of the fields that can most benefit from Conversational AI automation. AI tools can help developers automate monotonous tasks such as generating boilerplate code, database schemas, templates, testing, and debugging. These can be some of the most time-consuming aspects of Software Development. Conversational AI makes it easier for developers to build more complex applications with less hassle.
Conversational AI Automation in Customer Service
Again, similar to chatbots, Conversational AI highly focuses on Customer Service and Support. Instead of just having access to a basic and very limited set of instructions and scripts, Conversational AI tools are like your virtual assistants. Based on previous interactions, they can give you personalized answers to almost any question. Also, users can ask Conversational AI tools to analyze, compare, and interpret business policies.
Conversational AI Automation in Human Resources
Human Resources (HR) professionals can benefit greatly from Conversational AI. As mentioned, Conversational AI tools can help onboard and train new employees much faster. Some specific HR tasks you can automate include resume screening, scheduling, and onboarding. Moreover, HR professionals can summarize, analyze, and present any information related to their work with the help of AI. Similarly, employees can use Conversational AI to get instant feedback on their work and company policies, helping them stay compliant.
Conversational AI Automation in Sales
Conversational AI can be a powerful tool to give users personalized recommendations on products and services they will potentially like. All based on their specific interests and past interactions. AI can seamlessly analyze user behavior to give them special recommendations and help them make informed purchases based on their needs. Think of that as smart and cutting-edge cross-selling.
Conversational AI in Marketing
Marketing initiatives require thorough research to deliver valuable content to users. Content creators must understand the subject and their audiences deeply to provide engaging content and a clear message that converts. In this manner, Conversational AI is perfect for getting meaningful data and presenting it in a way that content creators can understand easily. In addition, Conversational AI tools can also help with a lack of inspiration and creative blocks.
Why is Conversational AI Automation So Important?
Any form of automation translates to productivity and efficiency, leading to businesses delivering better solutions and more value. The massive adoption of Conversational AI Automation and the companies that use it can have a huge advantage over their competitors. The truth is that it isn’t only about getting a competitive edge in your industry. Conversational AI Automation helps spark creativity and innovation, revolutionizing the products and services we can build. On top of that, AI is also very advantageous for compliance and security. There are no reasons for any business not to embrace the magic of Conversational AI.
Final Thoughts
Experts talk about Conversational AI Automation as the future of work or the next frontier. There's a reason why some of the world's largest companies are investing in it! It can make productivity skyrocket and drive massive growth. AI has allowed us to overcome major challenges at the workplace, helping us drive growth and success. Conversational AI has completely revolutionized how we work, and no doubt, companies that don’t embrace it will get left behind. There’s no reason to fear AI when it can contribute to more meaningful and satisfying experiences in the workplace.
Combining the positives of engaging Conversational AI with the intricacies of your business will allow you to get the most out of your strategy. There’s so much more you can accomplish when you combine Conversational AI with your business data! At Funes, we foster this approach to increasing your business' Collective Intelligence, resulting in overall success.
